FAQ’s

What is a Circadia Partnership?

Circadia has 4 different levels of partnerships, each partner is updated every quarter according to quarterly sales. The perks are able to be utilized the quarter after the partnership has been established.

What can my business building credit be used on? 

The business building credit can be used on Retail & Backbar Products, Samples, Marketing and Testers. (Credit not applicable on monthly promotions, can not be combined with any other discounts.)

How long do I have to redeem my business building credit? 

If you have an online account with ordering access, you will be able to use it throughout the quarter. The quarters are January-March, April-June, July-September, October-December. For example, if I receive a credit on April 1^st, I will have until the end of June to place your order online. If you do not have an online account with us, the credit would remain on your account on file and you would have until the end of the quarter to place the entire credit value. 

How do I redeem my credit?

Business Building credits is redeemed online in the form of a code, received via email. Credits can be used all at once or overtime. Coupon expires by the next quarter.

What is the employee incentive program? Does this count for single room esty’s? 

The employee incentive will be quarterly, when products are sold incentives such as products and gift cards can be earned. To qualify a sheet will need to be filled out as well as a copy of your employee’s report. Single room Estheticians can qualify as long as they are a Diamond or Blue Diamond Partnership. 

What do I do if I need samples in addition to what I am allotted with my credit? 

Samples are always available for purchase online.

How do I maintain my spot on the retail locator? Do I have to be a partner for so many consecutive months to stay on the locator? 

In order to qualify for retail locator, a Platinum partnership would have to be established. You would have to be established for one quarter to be added, but must maintain the same status to continue to be on the retail locator. 

What is the Circadia awards dinner?

The Circadia dinner will consist of two days of training at our Circadia headquarters with Michael Pugliese. The second night there will be an awards dinner, this dinner will showcase our partners and celebrate their continued loyal support to our brand. If you are a Blue Diamond you will receive tickets, flight and stay from Circadia.