About Circadia:

Circadia is a leading skincare brand dedicated to delivering innovative, science-based solutions for healthier, more vibrant skin. Specializing in circadian rhythm-based skincare, we offer products that work in harmony with the body's natural cycles to achieve optimal results. At Circadia, we combine innovation, science, and passion to transform skincare, empowering estheticians worldwide to experience skin health like never before.

Job Summary:

Circadia is seeking a personable and highly motivated Client Care Representative to join our client care team. The ideal candidate will act as the first point of contact for our clients by providing exceptional customer support, addressing inquiries, resolving issues promptly, and ensuring a seamless client experience. This role requires excellent communication skills, a positive attitude, and a strong understanding of Circadia’s products and services. The Client Care Representative will collaborate with internal teams and report directly to the Client Care Manager.

What You’ll Do:

• Respond promptly and professionally to client inquiries across phone, email, and chat, ensuring timely and effective communication.
• Provide clients with detailed product and service information to guide them to tailored solutions that meet their specific needs.
• Resolve client complaints and issues efficiently, maintaining a positive and professional approach to ensure exceptional customer satisfaction.
• Accurately process client orders, returns, and exchanges while adhering to company procedures to maintain smooth operations.
• Stay current on products, promotions, and policies to provide informed and up-to-date support.
• Document client interactions, inquiries, and resolutions in the CRM system with precision and attention to detail.
• Conduct proactive follow-ups with clients to confirm successful resolution and gauge overall satisfaction.
• Update and manage client care databases, ensuring all client information remains accurate and organized.
• Collaborate closely with internal teams, including sales, marketing, and product development, to relay valuable client feedback and insights.
• Actively participate in team training sessions, meetings, and events to stay informed about new products, services, and customer service best practices.

What You Bring:

• High school diploma or equivalent (bachelor’s degree in a related field is a plus).
• 2+ years of experience in customer service or client care role (skincare, beauty, or wellness industry preferred).
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict-resolution abilities, delivering effective solutions in a dynamic environment.
• Proficiency in Microsoft Office Suite and customer service tools (e.g., CRM systems).
• Demonstrated ability to learn quickly and adapt to new processes. 
• Ability to multitask, prioritize responsibilities, and thrive in a fast-paced environment.
• Ability to work independently and as part of a collaborative team.
• A positive attitude, passion for client care, and a strong desire to deliver outstanding customer experience.

What We Offer:

• Competitive hourly pay.
• Full-time schedule: Monday – Friday (9 AM – 5 PM).
• PTO/Vacation: 15 days to start, increasing with tenure.
• Paid holidays, including New Year’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve.
• Comprehensive group medical, dental, and vision insurance.
• 401K with employer match to support your financial future.
• Opportunities for career growth and development in a fast-paced manufacturing environment.

Why Join Circadia?

At Circadia we are driven by science, innovation, and a commitment to healthier skin. We offer an empowering, collaborative work environment where individual contributions directly impact our success and the satisfaction of our clients on a global scale.

If you are ready to grow your career and make a meaningful impact in professional skincare, apply today!

Job Type: Full-Time | Location: On-Site in Reading, PA

Don’t See the Role for You?

We’re always on the lookout for passionate talent. Email your resume and a note to careers@circadia.com and let us know how you could make an impact at Circadia.