Circadia Return & Refund Policy: What You Need to Know

At Circadia, we are committed to delivering exceptional professional skin care products and dependable customer service. Our Return and Refund Policy is designed to provide clear guidance for professional account holders while helping us resolve order concerns as efficiently as possible.

This policy applies to products purchased directly from Circadia by authorized professional account holders.

Retail consumers should direct all return requests to the licensed esthetician or skin care professional from whom the product was purchased. That professional will facilitate the return process in accordance with the terms of their Circadia account.

Reporting an Order Discrepancy

Please inspect your order promptly upon delivery.

Claims involving missing or incorrect items must be reported within 30 days of delivery to be eligible for replacement. Products must have been purchased directly from Circadia.

To report an order discrepancy, contact our Client Care Team:

Email: hello@circadia.com
Phone: (800) 630-4710
Hours: Monday–Friday, 9 a.m.–5 p.m. EST

Please have your order number and details about the missing or incorrect item available when contacting us.

Damaged or Defective Products

If your order arrives damaged or you believe you received a defective product, contact Circadia within seven days of delivery at hello@circadia.com.

To help our team evaluate and resolve the issue quickly, please include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

If the claim is approved, Circadia will provide instructions for a return or replacement. Circadia will cover applicable replacement or return shipping costs when an issue results from confirmed shipping damage, a product defect, or a fulfillment error.

Products damaged due to misuse, improper storage, unauthorized resale, or normal wear are not eligible for a refund or replacement.

Return Authorization Is Required

All returns must be approved by Circadia before they are shipped.

To request a return, email hello@circadia.com or contact your designated Account Manager to obtain a Return Authorization number, also referred to as an RA number.

The RA number must be included inside the return package. Returns received without an RA number will not be processed and may be refused.

Circadia does not provide prepaid return labels unless the return has been requested by our team due to an order error, product issue, or another approved circumstance.

Return Eligibility Requirements

To qualify for a return or exchange, the product must:

• Have been purchased directly from Circadia
• Be unopened and unused
• Be unexpired
• Remain in its original, unaltered packaging
• Have at least one year of remaining shelf life
• Be in resalable condition and able to be returned to inventory

Products with a missing retail carton, seal, or shrink wrap are considered opened.

Items That Are Not Eligible for Return

The following items are not eligible for return:

• Opened or used products
• Products with missing cartons, seals, or shrink wrap
• Apparel, which is final sale
• Promotional items, including but not limited to opening-order promotional products
• Items purchased more than one year before the return request
• Kits

Products returned without prior authorization may be refused. If Circadia receives an opened product without an approved Return Authorization, the item may be discarded at our discretion, or the customer may be responsible for the cost of having it shipped back.

Return Timeframes and Restocking Fees

Return eligibility and applicable fees are based on when the return is requested:

Within 30 days of purchase:
Eligible for an approved return with no restocking fee.

Between 31 days and three months after purchase:
Approved returns are subject to a 25% restocking fee.

After three months:
The product is not eligible for return.

Customers are responsible for return shipping costs unless Circadia specifies otherwise.

Refused and Returned-to-Sender Packages

If a package is refused at delivery or returned to Circadia because the customer provided an incorrect or undeliverable address, the order may be subject to:

• Carrier return fees
• Reshipping charges
• An applicable restocking fee

Original shipping charges are non-refundable once an order has shipped.

When a returned package is approved for a refund, the refund amount may be reduced by carrier fees or return-shipping costs incurred by Circadia.

Exchanges

Exchanges follow the same eligibility requirements as returns.

All exchange requests must be submitted to hello@circadia.com and approved before products are returned.

What Happens After Circadia Receives a Return?

Once an authorized return is received, please allow up to three business days for inspection and processing.

Circadia will notify you by email after the return has been reviewed. Approved returns will be issued as either:

• A refund to the original payment method
• A product credit, when applicable

Once issued, refunds may take up to five business days to appear, depending on the customer’s financial institution.

Refunds and Product Credits

Approved returns requested within 30 days of purchase are eligible for a refund to the original payment method unless the order was placed using net payment terms or another payment arrangement applies.

When a product credit is issued, it is non-transferable and may only be applied toward future purchases from Circadia.

Circadia U and Digital Training Products

Due to the nature of digital content, Circadia U courses, training materials, webinars, and other digital products are non-refundable once accessed or partially completed.

If a course or digital training has not been accessed, a refund request may be reviewed within seven days of purchase at Circadia’s discretion, provided no more than 25% of the coursework has been viewed.

Where to Send an Approved Return

Do not send products until you have received an approved Return Authorization number and return instructions.

Approved returns should be sent to:

Circadia Returns
1025 James Drive
Leesport, PA 19533

Questions About a Return or Exchange?

Our Client Care Team is available to assist with approved returns, exchanges, damaged shipments, and order discrepancies.

Email: hello@circadia.com
Phone: (800) 630-4710
Hours: Monday–Friday, 9 a.m.–5 p.m. EST